Refund policy

Return Policy We offer a 30-day return policy, which means you have 30 days after receiving your item to initiate a return if the item is faulty or doesn't meet your expectations.

Eligibility for Returns To be eligible for a return, your item must be in the same condition that you received it: unworn or unused, with tags, and in its original packaging. A receipt or proof of purchase is required to complete your return.

Initiating a Return To start a return, please contact us at beyondthetwist@gmail.com. Returns must be sent to the following address: Unit 30c Number One Industrial Estate, Consett, Co Durham, DH8 8HQ. We will provide you with a return shipping label, along with instructions on how and where to send your returned items. Please note, returns sent back to us without prior request will not be accepted.

Contact Us For any questions about returns, please reach out to us at beyondthetwist@gmail.com.

Damages and Issues Inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so we can evaluate the issue and make it right.

Exceptions / Non-Returnable Items Certain items cannot be returned, such as perishable goods (e.g., food, flowers, or plants), custom products (e.g., special orders or personalized items), and personal care goods (e.g., beauty products). Please contact us if you have questions or concerns about your specific item.

Exchanges The fastest way to ensure you get what you want is to return the item you have. Once the return is accepted, make a separate purchase for the new item.

European Union 14-Day Cooling-Off Period For customers in the European Union, you have the right to cancel or return your order within 14 days for any reason, as stipulated by EU consumer law. This cooling-off period applies from the day you receive your goods.

Refunds We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please note, it can take some time for your bank or credit card company to process and post the refund. If more than 15 business days have passed since your return was approved, please contact us at beyondthetwist@gmail.com.